x99900's commitment to responsible gaming
x99900 believes enjoyable gaming is only possible when it is safe and controlled. Use our tools and guidelines to keep yourself and your family protected.
For players aged 21+ only
To open an account at x99900 and take part in any game or betting activity, you must be at least 21 years old. We are strictly committed to keeping minors away from gaming.
We complete an age verification process at registration. If underage use of an account is suspected, we reserve the right to suspend it immediately.
If there are children or teenagers in your home, use a password lock on your device and log out of your account after using the x99900 app or website.
Age Restrictions
The minimum age to take part in gaming and betting activities at x99900 is 21 years. Violating this rule will result in account termination.
Our tools for your safety
Deposit Limit
Set a limit on how much you can deposit per day, per week or per month. This limit keeps you from spending beyond your budget. Just let our support team know via live chat and they will set it up for you.
Time-Out Break
If you feel you need a little break, use the time-out feature to temporarily close your account for 24 hours, 7 days or 30 days. During this period you will not be able to log in or deposit.
Self-Exclusion
If you feel gaming is having a negative impact on your life, apply for self-exclusion. Once activated, your account will remain permanently inactive for a minimum of 6 months and will not be easy to reactivate.
Loss Limits
Set in advance the maximum amount you can lose within a given period. Once that limit is reached, placing further bets will not be possible. This is an effective way to protect your finances.
24/7 Support
If you have any concerns or problems related to gaming, our Bengali-speaking support team is always here for you. Contact us via live chat at any time — they will help you without judgment.
Account Verification
We verify the identity and age of every account so that only the genuine owner can use it. This keeps you protected from fraud and from underage access.
Signs of problematic gaming
When gaming turns from entertainment into a habit and starts to have a negative effect on your daily life, family or finances, it is important to be alert. If you notice the signs below, seek help without delay.
- Feeling the urge to bet more in order to win back money you have lost.
- Being unable to stop gaming, or feeling uncomfortable when you do stop.
- Lying to or hiding things from family or friends about your gaming.
- Prioritising gaming over eating, sleeping or work.
- Borrowing money or spending savings for gaming.
- Turning to gaming to cope with stress, loneliness or depression.
Evaluate your own situation
Responsible gaming means staying aware of your own limits. Think about the questions below:
- Am I playing for entertainment or in the hope of making money?
- Can I stop playing even when I am losing?
- Is my gaming budget in line with my income?
- Are my loved ones worried about my gaming?
- Is gaming getting in the way of my work or studies?
If these questions make you feel concerned, contact our support team on live chat today.
How to use the protection tools
Activating the responsible gaming tools at x99900 is very straightforward. Follow the steps below.
Contact live chat
Connect with our 24/7 Bengali-speaking support team on live chat and let them know which tool you want to set up.
Set your limit
Tell us your preferred amount or time period for a deposit limit, loss limit or time-out.
Receive confirmation
Our team will apply the change to your account and send you a confirmation message.
Review
Contact us again if you need to change a limit. To lift a self-exclusion, the designated waiting period must be completed.
Budget planning
As part of responsible gaming at x99900, we recommend a simple budget planning approach:
Use surplus funds only
Use only money you can afford to lose for gaming. Never use money set aside for monthly expenses, rent or your family's needs for gaming.
Do not try to chase losses
Placing more bets to recover losses from a session is the most harmful habit. Keep a fixed budget for each session and stop when it runs out.
Stick to time limits
Set a maximum time limit for each gaming session. Set a timer and take a break when the time is up — regardless of the outcome.
Ways to get help
x99900 Live Chat
Our 24/7 Bengali-speaking support team is always ready to listen to any questions or concerns you have. Do not hesitate to talk about gaming problems — we do not judge, we help.
Contact by email
If you prefer not to talk directly, write to us at [email protected]. All responsible gaming requests are handled with the utmost confidentiality.
Terms and Conditions
You can find detailed responsible gaming policies on our Terms and Conditions page. Stay informed about your rights and responsibilities.
FAQ
Visit our FAQ page for more information on how responsible gaming tools work or where to find help.
Responsible Gaming FAQ
Enjoy x99900 safely
Play responsibly, stay within your limits and treat gaming as entertainment. Browse our games and betting or contact us for any questions.