Frequently Asked Questions
All your
All your
questions about x99900 answered
From opening an account and depositing money with bKash, to claiming bonuses, cricket betting, and safe gaming — you will find detailed information on all of these topics here.
Welcome to x99900. This FAQ page is made for players in Bangladesh — here you will find detailed answers to all questions about account registration, deposits and withdrawals, game rules, bonus conditions, and responsible gaming. Our support team is always here for you, but reading this page will help you find answers to most questions on your own.
Browse by category
Category 01
Account and Registration
To open an account at x99900, you need an active mobile number and a password. The registration process is entirely online — no paperwork or bank branch visit required. Fill in your details accurately, as your name and number may be verified when you make a withdrawal later.
No. Under x99900 rules, each player may have only one account. Creating multiple accounts is a violation of site policy and may result in all accounts being permanently closed. If you have any issues, contact us directly via live chat.
On the login page, click the "Forgot password?" option and enter your registered mobile number. A verification code will be sent — use it to set a new password. If you have trouble with this process, contact x99900's 24/7 live chat support.
After logging into your account, some details can be updated from profile settings. However, for important information such as your name or date of birth, you will need to contact the support team. Keeping your details accurate is important, as they are verified at the time of withdrawal.
Click the x99900 Login link in the top menu of the site to go directly to the login page. You can also log in from a mobile browser — no separate app download is needed.
Category 02
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases the balance is added to your account within a few minutes. There may occasionally be a slight delay due to network issues. If a deposit does not arrive, keep the transaction reference number and let us know via live chat.
The minimum deposit at x99900 is ৳500 — this applies to all payment methods. The minimum withdrawal amount is ৳800. Transactions below these limits cannot be processed.
Yes, x99900 supports all popular mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and Upay. Regular bank transfers are also accepted, including Dutch-Bangla, BRAC, Islami, City, and Sonali Bank. The minimum deposit is ৳500 for all methods.
Withdrawals from x99900 are generally completed within 10 to 45 minutes. bKash and Nagad are usually the fastest. Bank transfers may take a little longer. Requests made after midnight may be processed the following morning.
x99900 does not charge any transaction fees. However, your mobile banking provider (such as bKash or Nagad) may deduct their own service fee — this depends on their own policies. Bank charges may apply for bank transfers.
A withdrawal request can only be cancelled before processing has begun. Once processing has started, it can no longer be cancelled. To cancel quickly, contact live chat as soon as possible — our team is available 24/7.
Category 03
Games and Gameplay
The slots section at x99900 features popular games from well-known providers including PG Soft, Pragmatic Play, and JILI. Top games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available to play here. New games are added regularly.
RTP is a theoretical figure showing what percentage of total wagers a slot or casino game will return as winnings over the long term. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered — but this is an average across millions of transactions, not a guarantee for any single session. Each spin is independently random.
Yes, x99900 is built with a mobile-first design. The site works smoothly on both Android and iOS device browsers. No separate app download is needed — you can access all games, betting, and payment features from a regular browser.
In the live casino you play in real time with actual dealers through high-definition video streaming. Games available include Baccarat, Roulette, Blackjack, and Sic Bo. You can view x99900's live casino section here.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps rising. You must cash out before the plane crashes. Cashing out at the right time gives you a multiple of your wagered amount. It is a fast-paced game and managing your budget is important.
Category 04
Bonuses and Promotions
Open a new account at x99900 and get a 100% bonus on your first deposit — up to ৳8,000. For example, deposit ৳1,000 and you will receive a further ৳1,000 bonus, giving a total balance of ৳2,000. The bonus is added automatically.
The wagering requirement for the welcome bonus is 20 times. That means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before you can withdraw. If this condition is not met, you cannot withdraw directly from the bonus balance.
The maximum welcome bonus is ৳8,000. For example, if you deposit ৳18,000 or more, the bonus will still be capped at ৳8,000 — giving a total balance of ৳26,000. The bonus applies to the first deposit only.
x99900 has four VIP levels — Bronze, Silver, Gold, and Platinum. You advance automatically through regular play. Weekly cashback increases at higher levels: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum.
Yes, x99900 runs special promotions around Bangladesh's festive seasons and cricket tournaments. During Eid, BPL, or the T20 World Cup, extra bonuses, free bets, or cashback offers may be available. Check the promotions section of the site regularly.
Category 05
Safety and Responsible Gaming
x99900 uses SSL encryption technology to keep all your information secure. Payment details are never shared with third parties. Our servers and data processing are operated to the highest security standards.
x99900 is for players aged 21 and over only. Minors cannot open an account or play on this site. Age verification is an essential part of our responsible gaming policy.
Yes, to use the self-exclusion or temporary break feature, submit a request via live chat or by emailing [email protected]. You can have your account suspended for a set period of time. We always encourage responsible gaming.
x99900's responsible gaming policy includes setting deposit limits, self-exclusion, and gaming break options. Our support team will help you use these tools. For more details, visit the responsible gaming page.
All games featured at x99900 are made by certified providers (PG Soft, Pragmatic Play, JILI, Spribe, and others) who follow international fair play standards. Game results are determined by RNG (Random Number Generator) technology, which does not give any artificial advantage to anyone.
Our full privacy policy is available here. It contains detailed information on how your data is collected, used, and kept secure. You are advised to read the policy before using the site.
Still have questions? Contact support
Our Bangla-speaking support team is available 24 hours a day, 7 days a week. Reach us via live chat or email for any issues or questions.
Log in now
24/7 Live Chat Support
Get instant assistance in Bengali
Email Support
[email protected]